New Year's Sale ends in
00
Days
:
00
Hours
:
00
Minutes
:
00
Seconds
We are always here
At Cubble Pets, your questions and concerns are our top priority.
Our friendly support team is always ready to help, ensuring you and your furry friends have the best experience possible, contact us on info@cubblepets.com
Frequently asked questions
What makes Cubble Pets products different from other pet brands?
Cubble Pets focuses on creating products that combine comfort, durability, and thoughtful design to improve your pet’s daily life. Every item is made with carefully selected materials engineered to support better sleep and reduce stress, especially in pets that love to curl up or stretch out. We design with real customer feedback in mind, making sure our products aren’t just cute—they’re functional, long-lasting, and genuinely enhance your pet’s wellbeing. Our goal is to offer premium quality without the premium price tag, so you get the best value possible.
How long does shipping take, and do you offer tracking?
Yes, every order placed with Cubble Pets includes full tracking for a limited time only. All orders are processed within 1–3 business days, which includes order verification, quality checks, and packaging. Once shipped, our typical delivery window is 7–15 business days, depending on your location, product demand, customs processing, and seasonal carrier delays. You’ll receive a tracking number via email as soon as your order leaves the warehouse—please note that tracking updates may take 1–3 days to begin showing movement, which is normal for international shipments. If your order appears delayed or stuck in transit, our support team is here to help and can contact the carrier or warehouse on your behalf.
How does tracking work?
After you place your order, you’ll receive an email with your tracking number once your package has been shipped. Simply visit our website and enter your tracking number into the Tracking section to see real-time updates on your order’s journey. Tracking information may take 1 day to start updating, especially during international transit, but once it does, you’ll be able to follow your package every step of the way.
What is your return and exchange policy?
If you need to request a return, refund, or report a damaged or incorrect item, simply contact us at info@cubblepets.com. Eligible returns will receive a return label and instructions, but items sent back without approval cannot be accepted. Due to hygiene and international fulfillment standards, some items—including personal preference returns, custom products, sanitary goods, hazardous materials, gift cards, and final-sale items—are not eligible for return. We do not offer exchanges at this time, except when resolving defective or damaged items. Approved refunds are issued back to your original payment method within about 10 business days. EU customers are also entitled to a 14-day cooling-off period. For full details and all conditions, please refer to our Refund Policy below.
How do I choose the right size for my pet?
Choosing the right size is easy—each product page includes a detailed size chart to help you measure and select the best fit for your pet. We recommend checking your pet’s length and weight, then comparing it directly to the chart shown on the specific product page. If your pet falls between two sizes, we usually suggest choosing the larger option for maximum comfort. For more guidance, simply refer to the size chart available right where you’re shopping.
Are your products safe and durable for all breeds?
Yes. All Cubble Pets products are designed to be safe, durable, and suitable for pets of any breed or size. We use non-toxic, pet-friendly materials that hold up well to daily use, playful scratching, and frequent washing. Each product is tested to ensure it meets quality and safety standards before it reaches your home. Whether you have a tiny pup, a large breed, or a super chewer, our products are built to last.
Do you offer discounts or bundle deals?
We regularly run limited-time sales, bundle offers, and seasonal promotions so customers can enjoy even more value. You’ll often find discounts on popular products, deal bundles for multi-pet households, and special offers around holidays or major sale events. The best way to stay updated is by checking our homepage or signing up for our email list, where we notify customers about new launches, exclusive discounts, and early access sales.
How can I contact customer support if I have an issue with my order?
If you ever need help, our customer support team is here and ready to assist, so contact us. You can contact us through email or by using the contact form on our website. We aim to reply to all inquiries within 24 hours, and we’ll make sure your issue is handled quickly and professionally. Whether you have questions about sizing, tracking, returns, or anything else, we’re committed to giving you a smooth and stress-free experience.
Our policies
Learn more about our store policies
Shipping policy
Learn about our shipping methods, delivery times, and costs.
Refund policy
Understand our return and refund process for your purchases.
Privacy policy
See how we protect and handle your personal information.
Terms of service
Review the terms and conditions for using our store.